Privacy Policy

Effective date: 13 Aug 2025

This Privacy Policy explains how Racevo collects, uses, and safeguards your information when you visit our website, place an order, or contact us.

Who we are: Racevo is owned and operated by KIMBERLYRB LLC (details in Store Information below).

What We Collect

1) Information you provide

Checkout & account: name, email, phone, billing/shipping addresses.
Order details: items purchased, size, notes, gift messages.
Support & forms: messages and attachments submitted via our contact/returns/track forms (e.g., order number, photos for quality review).

2) Information collected automatically

Device & usage data: IP address, browser, device type, pages visited, timestamps.
Cookies & similar tech: used for essential site functionality (cart, login), analytics, and fraud prevention. See Cookies below.

3) Information from service providers

Payments: PayPal provides us with payment confirmation, method type (masked), and status—we do not store full card details.
Fulfillment & shipping: carriers and production/fulfillment partners receive shipment details to deliver your order (name, address, phone, items).

How We Use Your Information

Fulfill orders: process, produce, ship, and provide tracking/notifications.
Support: respond to questions, returns, exchanges, and warranty issues.
Improve our store: debug, analytics, and site performance.
Security & fraud prevention: verify identity, prevent abuse.
Legal/Compliance: tax, accounting, and records retention.

Legal Bases (EU/EEA/UK)

If applicable, we process personal data on these bases:

Contract: to fulfill your order and provide support.
Legitimate interests: to secure, improve, and operate our services.
Consent: for optional cookies/marketing where required.
Legal obligation: to keep records and comply with laws.

We do not sell your personal information. We share it only with:

Payment processor: PayPal (processing and fraud prevention).
Fulfillment partners: print and logistics providers to make and deliver your order.
Carriers: USPS/UPS/FedEx for shipping and tracking.
Service providers: hosting, security, analytics, email/SMS delivery.
Authorities: when required by law or to protect our rights/users.

All providers are required to use your data only to perform services for Racevo.

Cookies & Similar Technologies

Essential cookies: cart, checkout, login/session—cannot be disabled if you shop.
Performance/analytics (if enabled): help us understand traffic and improve site usability.
Preferences: remember choices (e.g., currency, language).

You can control cookies via your browser settings. Disabling some cookies may impact site functionality.

Your Privacy Rights

California (CCPA/CPRA)

If you reside in California, you have the right to know, access, correct, delete, and limit certain uses of your personal information. Racevo does not sell or share personal information for cross-context behavioral advertising. To exercise rights, contact us (see Contact Us).

You have the right to access, rectify, erase, restrict, port, and object to processing. Where processing is based on consent, you may withdraw consent at any time.

Marketing Preferences

You can opt out of non-transactional emails by using the unsubscribe link (if present) or contacting us.

We may need to verify your request and identity to protect your data.

Data Retention

Orders & tax records: typically kept for 6 years (or longer if required).
Support tickets: retained as needed to resolve the issue and for quality assurance.
Cookies: retained per type/purpose and browser settings.

We delete or anonymize data when it’s no longer needed unless retention is required by law.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we maintain and improve safeguards over time.

International Transfers

Your information may be processed in the United States and other countries where our providers operate. We use appropriate safeguards (such as contractual protections) when required by law.

Children’s Privacy

Our store is intended for general audiences and not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us to delete it.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) setting. Our site does not respond to DNT signals at this time.

Changes to This Policy

We may update this Policy to reflect operational, legal, or regulatory changes. We’ll change the Effective date above when updates are posted.

Contact Us

For privacy questions or to exercise your rights, contact us with your name, order number (if applicable), and request details:

Email: support@racevo.com
Phone/SMS: +1 (213) 632-6475
Mail: see Store Information below

Store Information

Racevo (Owned & operated by KIMBERLYRB LLC)
HQ: 1012 Marquez Pl, Ste 106-B, Santa Fe, NM 87505, USA
Fulfillment & Returns: 41 Randolph Rd, Howell Township, NJ 07731, USA
Email: support@racevo.com · Phone/SMS: +1 (213) 632-6475
Customer Service Hours: Mon–Fri, 8:00–18:00 CT

Responding time: within 1 business day.